Thank you for
choosing The Olfac Lab. We’re committed to delivering your order
quickly, safely, and reliably.

We currently
ship to: Australasia, Islands

If your country
does not appear at checkout, please contact us at

theolfaclab@gmail.com
to confirm availability.

All orders are
processed within 1–3 business days (Monday–Friday),
excluding weekends and public holidays.

Once your order
has shipped, you will receive a confirmation email with your tracking
details.

Note:
During peak periods (sales, holidays), processing may take an
additional 1–2 business days.

Estimated
Delivery Times

Region

Estimated Delivery Time

Domestic (NZ & AU)

2–5 business days

International

5–7 business days

Delivery times
are estimates and may vary due to postal delays, customs processing,
or regional service interruptions.

Shipping costs
are calculated at checkout based on:

• Shipping destination
  
• Order weight and size
  

We offer free
standard shipping NZ‑wide, and free shipping to
Australia and Canada on orders over $250.

Order
Tracking

Once your order
has shipped, you’ll receive an email with your tracking number. You
can track your shipment via your assigned carrier’s website.

Customs,
Duties & Taxes (International Orders)

International
orders may incur import duties, taxes, or customs fees. These charges
are not included in your order total and are the
responsibility of the buyer.

Please check
your local customs regulations before placing an order.

Lost,
Stolen, or Damaged Packages

We is not
responsible for:

• Carrier delays
  
• Lost or stolen packages after
  confirmed delivery
  
• Incorrect shipping addresses
  provided at checkout
  

If your package
is lost or damaged in transit, please contact us within 5 days
of the expected delivery date at theolfaclab@gmail.com
We will do our best to assist you and may offer a replacement or
store credit on a case‑by‑case basis.

Address
Changes & Delivery Issues

If you entered
an incorrect shipping address, contact us immediately at
admin@theolfaclab.co.nz

Once an order
has been shipped, we are unable to change the delivery address.

Preorders &
Backorders (If Applicable)

If your order
contains a preorder or backorder item, it will ship once the item
becomes available. You will receive email updates regarding its
status.

Questions?

If you have any
questions about your order or our shipping policy, feel free to reach
out at admin@theolfaclab.co.nz

Returns -
General Policy

All perfume
purchases are non‑returnable and non‑exchangeable.
Due to the nature of fragrance products, we do not accept returns for
“change of mind” or personal preference.

Faulty or
Damaged Items

If you receive
an item with faulty packaging, damage, or if you believe you’ve
received the wrong product, please contact us immediately at
theolfaclab@gmail.com so we can assess the issue and assist
you.

If your return
request is approved, we will provide a return shipping label along
with instructions on how and where to send your item. Items sent back
to us without prior approval will not be accepted.

You can reach
us anytime for return‑related questions at
theolfaclab@gmail.com.

Damages &
Issues

Please inspect
your order upon delivery. If you notice any defects, damage, or
incorrect items, notify us right away so we can evaluate the
situation and make it right.

Exchanges

Exchanges are
only available for unused items that are found to be faulty.
Used products cannot be exchanged under any circumstances.

Refunds

The Olfac Lab
does not offer refunds on any purchases. If you experience an
issue with your product, please reach out to us at
admin@theolfaclab.co.nz
and we will assist you.

By using our
Services, you confirm that you are at least the age of majority in
your region and that any minors using the Services do so with your
permission.

To make
purchases or access certain features, you may be required to provide
accurate and complete information, including contact, billing, and
shipping details. You are responsible for maintaining the
confidentiality of your account credentials and all activity under
your account.

“You
represent and warrant that all the information you provide… is
correct, current and complete…”

We strive to
display our products as accurately as possible, but variations in
color, appearance, or packaging may occur due to device differences
or manufacturing updates.

All product
descriptions, pricing, and availability may change at any time
without notice. We reserve the right to discontinue products or limit
quantities.

“Colors or
product appearance may differ… All descriptions of products are
subject to change…”

Placing an
order constitutes an offer to purchase. We may accept or decline any
order at our discretion. Orders are only confirmed once payment is
processed and acceptance is issued.

If we modify or
cancel an order, we will attempt to notify you using the contact
details provided at checkout.

All purchases
are subject to our Refund Policy.

“When you
place an order, you are making an offer to purchase… The Olfac Lab
reserves the right to accept or decline your order…”

Prices may
change without notice. The price displayed at checkout is the final
price for your order, excluding taxes, duties, or shipping fees
unless otherwise stated.

You agree to
provide accurate payment information and authorize us to charge your
selected payment method for all applicable fees.

“Prices,
discounts and promotions are subject to change without notice… You
agree to provide current, complete and accurate purchase, payment and
account information…”

Delivery times
are estimates only and not guaranteed. Once an order is handed to the
carrier, risk of loss transfers to you. We are not responsible for
delays caused by carriers, customs, or external events.

“We are not
liable for shipping and delivery delays… Once we transfer products
to the carrier, title and risk of loss passes to you.”

All content on
our website—including text, images, branding, graphics, and
design—is owned by The Olfac Lab or its licensors. You may not
reproduce, distribute, or modify any content without prior written
permission.

“You must not
reproduce, distribute, modify… any of the material on the Services
without our prior written consent.”

We may provide
access to third‑party tools or link to external websites. These
are offered “as is” without warranties. We are not responsible
for third‑party content, policies, or services.

Your use of our Services is also governed by our Privacy Policy. Some data may be
processed by third‑party service providers to operate and improve our website.

Any feedback, suggestions, or reviews you submit may be used by us for improvement or promotional purposes without obligation or compensation.

We reserve the right to correct any inaccuracies or omissions on our website and to
update or cancel orders affected by such errors.

You agree not to misuse our Services, including engaging in unlawful activity,
violating intellectual property rights, transmitting harmful code, or
interfering with website functionality.

We may suspend
or terminate your access to the Services at any time. Sections
relating to intellectual property, liability, indemnification, and
governing law will survive termination.

Our Services and products are provided “as is” and “as available” without warranties of any kind, unless expressly stated.

“EXCEPT AS
EXPRESSLY STATED… THE SERVICES AND ALL PRODUCTS… ARE PROVIDED ‘AS
IS’ AND ‘AS AVAILABLE’…”

To the fullest extent permitted by law, The Olfac Lab is not liable for indirect,
incidental, or consequential damages arising from your use of our Services or products.

“IN NO CASE
SHALL The Olfac Lab… BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY
DIRECT, INDIRECT… DAMAGES…”

You agree to indemnify and hold harmless The Olfac Lab and its partners from
claims arising from your breach of these Terms or misuse of the Services.

If any part of these Terms is deemed unenforceable, the remaining provisions will
continue in full force.

These Terms,
along with our posted policies, constitute the entire agreement
between you and The Olfac Lab.

You may not transfer your rights under these Terms without our consent. We may
assign our rights at any time.

These Terms are governed by the laws of the region where The Olfac Lab is headquartered.

We may update these Terms at any time. Continued use of the Services indicates
acceptance of the updated Terms.

For questions
regarding these Terms, contact us at:

The Olfac
Lab Email: admin@theolfaclab.co.nz

We may revise this Privacy Policy from time to time to reflect changes in our
business practices, legal requirements, or operational needs. Whenever changes are made, the updated version will be published on our website with a revised "Last Updated" date. Where required by law, we will also notify you appropriately.

To provide our
Services, we collect personal information from several sources
depending on how you interact with us.

The information
we collect may include:

When you place
an order, create an account, contact us, or otherwise interact with
our Services, we may collect:

• Full name
  
• Billing and shipping
  addresses
  
• Email address
  
• Phone number
  
• Payment confirmation details
  
• Account username and password
  
• Order history
  
• Wishlist, cart contents, loyalty rewards, gift cards and product reviews
  
• Customer support enquiries and any information you choose to share with us
  

Providing
certain information may be necessary for us to deliver specific
Services. If you choose not to provide required information, some
features may not be available.

When you browse
our website, we may automatically collect technical information
including:

• IP address
  
• Browser type and version
  
• Device information
  
• Operating system
  
• Pages viewed
  
• Time spent on our website
  
• Referring websites
  
• Website interactions
  

This
information is collected using cookies and similar technologies to
improve website functionality and user experience.

We may also
receive information from trusted third parties, including:

• Shopify and related e-commerce services
  
• Payment processors
  
• Shipping providers
  
• Analytics providers
  
• Marketing partners
  
• Fraud prevention services
  

Payment
providers collect payment information directly to securely process
transactions. We do not store your full payment card details.

Any information
received from third parties will be handled in accordance with this
Privacy Policy.

We use your personal information for purposes including:

To:

• Process payments
  
• Fulfil orders
  
• Arrange shipping
  
• Manage returns and exchanges
  
• Send order confirmations and updates
  

To:

• Create and maintain your customer account
  
• Provide account-related services
  
• Protect account security
  

To:

• Respond to enquiries
  
• Resolve issues
  
• Improve customer service
  

With your consent or where legally permitted, we may send:

• Promotional emails
  
• Product announcements
  
• Special offers
  
• Newsletters
  

You may
unsubscribe at any time using the link included in our marketing
emails.

We analyse
website usage to:

• Improve performance
  
• Enhance user experience
  
• Develop new products and services
  
• Better understand customer preferences
  

Your
information may be used to:

• Detect fraudulent activity
  
• Prevent unauthorised access
  
• Protect our customers
  
• Enforce our Terms of Service
  
• Comply with legal obligations
  

Like many
online retailers, The Olfac Lab uses cookies and similar tracking
technologies.

Cookies help
us:

• Remember your preferences
  
• Keep your shopping cart active
  
• Improve website functionality
  
• Measure website performance
  
• Deliver relevant advertising
  

Most web
browsers automatically accept cookies, although you can modify your
browser settings to reject or remove cookies. Please note that
disabling cookies may affect certain website features.

For information
about Shopify cookies, please visit Shopify's Cookie Policy.

Our website
also supports the Global Privacy Control (GPC) browser signal
where legally applicable.

We only share
your personal information where necessary to operate our business.

Your
information may be shared with:

• Payment processors
  
• Shipping and fulfilment providers
  
• Website hosting providers
  
• Customer support providers
  
• 
  Analytics providers
  
• 
  Marketing partners
  
• Professional advisers
  
• Government authorities where
  legally required
  

We may also
disclose information:

• To comply with legal
  obligations
  
• To protect our legal rights
  
• During a merger, acquisition
  or sale of our business
  
• With your consent
  

We do not sell
your personal information in exchange for money. However, certain
online advertising practices may be considered "sharing"
under applicable privacy laws.

Our website may contain links to external websites operated by third parties.

We are not responsible for the privacy practices, content, or security of those
websites. We encourage you to review their privacy policies before
providing personal information.

Our Services are not intended for children.

We do not knowingly collect personal information from individuals under the age
required by applicable law. If we become aware that such information
has been collected, we will take reasonable steps to delete it.

Parents or guardians who believe their child has provided personal information
may contact us to request its removal.

We take reasonable administrative, technical, and physical measures to
Safeguard your personal information.

However, no online transmission or storage system can be guaranteed to be
completely secure. While we strive to protect your information, we
cannot guarantee absolute security.

We retain
personal information only for as long as necessary to:

• Provide our Services
  
• Maintain customer accounts
  
• Comply with legal and tax obligations
  
• Resolve disputes
  
• Enforce agreements
  

Once information is no longer required, it will be securely deleted or anonymised where appropriate.

Depending on
your location, you may have the right to:

• Access your personal information
  
• Request correction of inaccurate information
  
• Request deletion of your personal information
  
• Receive a copy of your personal information
  
• Object to certain processing activities
  
• Withdraw consent where
  processing relies on consent
  
• Restrict processing in certain circumstances
  
• Opt out of targeted advertising
  
• Lodge a complaint with your local privacy authority
  

To exercise any
of these rights, please contact us using the details provided below.

We may request
proof of identity before processing your request.

Your personal information may be stored or processed in countries outside your
country of residence.

Where personal
information is transferred internationally, we take appropriate
safeguards to ensure it remains protected in accordance with
applicable privacy laws.

If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact us.

Website:
www.theolfaclab.co.nz

Email:
support@theolfaclab.com